Refund policy
At Zorvo UAE, we value our customers and strive to provide a smooth shopping experience. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
- Returns can be requested within 14 days of receiving your order.
- Items must be unused, in their original condition, and in their original packaging.
- Proof of purchase or order confirmation is required for all return requests.
How to Request a Return
To request a return, please contact us at:
Please do not send any item back without contacting us first. Once your return request is reviewed and approved, we will provide you with the return instructions and return address.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Please include clear photos of the item and its packaging so we can review your request as quickly as possible.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If your refund is approved, it will be processed to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Personalized or custom-made products
- Items damaged due to misuse or improper handling
- Products marked as Final Sale
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us at: